Webinar: Managing Social Media for Teams - featuring Nokia
Description
Social media is no longer the property of the intern. Brands now have social media teams in place which include employees from all aspects of the business – from Marketing, PR and Comms to Customer Services and Sales.
In this fascinating 1-hour webinar, Our Social Times CEO, Luke Brynley-Jones, will be joined by a team of brand and agency experts, including Tom Messett (Global Editor in Chief of Social Media at Nokia) and Leon Chaddock (CEO of Sentiment Metrics), to explore some of the thorniest issues facing social media teams today:
- Who should your Social Media Team be comprised of? And who should lead it?
- What structure and processes should you adopt?
- How should you integrate different departments and their needs?
- What tools and services do you need to facilitate this?
- How can you ensure visibility between teams and team members?
- How can you ensure that customer queries are resolved?
- What should you do if the system breaks down?
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