RE: UKNM: AOL advertising

[Steve Andrews]

Picked up this thread late and havent read all the preceding so if 

covering old ground, apologies...


Heard the other day that the average Freeserve user makes 3 tel support 

calls totalling nearly 80 minutes - that's £80 as opposed to 

£whatever a month over the year.  Anyone heard anything similar or can 

verify/reject this figure?


Also heard there's another completely free service (backed by a major 

telco) due to launch in Jan with free tel support, so using an entirely 

different commercial model.  Again anyone heard anything, especially as 

to what that model is if not charging for the connection or the tel 

support?  And their (apparently huge) dm and tv campaigns kick off later 

in the month.


Final point, has anyone experienced a duff Freeserve installation which 

rips out the whole tcp stack from the pc.  Luckily, like most on the 

list, I know enough to fix it but can imagine <pc> Joe/Joanne Public 

</pc> racking up those £1 minutes pretty quickly.


Steve


____________________

Steve Andrews

Business Analyst

Cable & Wireless PLC


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