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Subject: UKNM: The Double Click Delusion
From: John Braithwaite
Date: Fri, 3 Dec 1999 10:52:01 GMT

I wonder whether some of the discrepancies between banner 'clicks' and
actual visits could be due to a couple of other issues:

1. There have been several sites where I have responded to a banner - on
clicking the banner the connection has failed and I never made it through to
the advertiser (a criminal error if there was one to be made!). Usually this
is because the company holding the banner has got a slow ad server(s)
(Anyone prepared to give a better explanation for this one?). Annoyingly
this mistake has been made by some of the higher traffic / profile sites.

2. Sometimes I have clicked banners and then changed my mind / got a phone
call / thought better of it and pressed the 'Stop' button on my browser
before the connection to the new site has been made.

Either way - if there is no visit - this shouldn't really count for the
advertiser. Does a store get excited by people looking in the window of a
shop after closing? Or just passing by? Surely you want people to actually
experience it - and hopefully make a purchase.


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