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Subject: Re: UKNM: [Was 'ecommerce Xmas wet dream or nightmare?']
From: Judith Atkins
Date: Fri, 10 Dec 1999 17:35:46 GMT

This is a pet topic of mine....
Having used fulfillment houses and various forms of delivery over the last
five years with a bricks and mortar business I am about to embark on the
nightmare scenario of an e-commerce offering.

As a result of all this hard work it is impossible to order things to be
delivered at home, after all they don't tend to deliver after 10pm when I
might actually be there.....And having moved to a trendy warehouse
conversion the new postcode we have been given doesn't even feature ("We
only update once a year") so no-one can even find the place on a database
because it doesn't exist of course....

If you fancy chatting about sensible time order delivery I'd be delighted,
otherwise e-commerce will end up as a damp squib.

Judith Atkins
0411 604 887
judithatkinsathotmail [dot] com

>From: "Ian Fenn" <ianatchopstix [dot] co [dot] uk>
>Reply-To: uk-netmarketingatchinwag [dot] com
>To: <uk-netmarketingatchinwag [dot] com>
>Subject: Re: UKNM: [Was 'ecommerce Xmas wet dream or nightmare?']
>Date: Wed, 8 Dec 1999 17:10:18 -0000
>Richard wrote:
> > Parcel Force can't give you a time for delivery and can't even even
> > it down to morning or afternoon. Their customer service centre is only
> > contact with depots via e-mail, and they have no way of contacting
> > until they return to the depot at the end of the day. Clearly, they've
> > heard of mobile phones. The organisation is run for its own
> > to provide good service customers.
>Couldn't agree more - this has been my experience too. Fulfilment is
>e-commerce's achilles heel and I was rather disappointed when a post to
>about this very subject a week or so ago, received just two replies. What
>need is a company that will deliver nationwide at evenings and weekends.
>What's more, the cost of delivery needs to be reasonable. Many of the
>e-commerce sites I know are making a loss on each sale due to the high cost
>of delivery, hoping that in time, volume will balance the cost out.
> > Whinging aside, delivery is an issue that on-line shops have to take
> > seriously. After a bad experience with Parcel Force last week, I shan't
> > shopping at eToys again, unless it stops using Parcel Force. Drastic,
> > bad delivery makes on-line shopping neither cheap, convenient or fast.
>Hear hear. I will no longer shop with Pets Pyjamas for the very same
>All the best,
>Ian Fenn
>http://www.chopstix.co.uk/ (Not e-commerce-enabled yet due to high cost of

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