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Subject: RE: UKNM: Ecommerce Xmas
From: Robin Edwards
Date: Mon, 13 Dec 1999 13:45:36 GMT

I would have to say good policy, poorly implemented. They should have made
more out of the page that was available to soften the blow of the
unavailability of the site.

Perhaps the thinking is that it is less painful to be honest that you can't
deliver, than fail to deliver. At least there's a chance, in the former
case, that the potential customer will come back some day. If you fail to
deliver then, unless you have the most unique product in the world, you
have shot yourself in the router :o)


Robin Edwards
Clockworx Design Limited
T: +44 1543 252370 F: +44 1543 420761
E: robinatclockworx [dot] co [dot] uk W: http://www.clockworx.co.uk/

On Monday, December 13, 1999 11:37 AM, Sam Michel [SMTP:samatchinwag [dot] com]
> I don't think anyone has posted this on the list...did anyone see the
> page of Argos' website last week, they basically said due to the volume
> orders they'd had to shut the site so they could ensure the orders placed
> could be delivered in time.
> Good policy or commercial suicide?
> I liked the fact they were being upfront and honest, unusual for such an
> established brand online perhaps?
> I did check the site this morning but http://www.argos.co.uk was giving
me a
> DNS error...oops.
> Toodle Pip
> Sam

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