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Subject: Re: UKNM: "Good News" UK e-commerce story?
From: Chris Heathcote
Date: Thu, 23 Dec 1999 10:22:13 GMT

At 9:51 pm +0100 on 17/12/99, Tomski wrote:

>..I remember someone looking for one a while back
>(15,000 online virgin mobile sales a month, at an average of 100UKP per
>phone, that's 1.5m UKP online sales in their first month, not including
>on-going subscriptions... bet their conversion rate is an order of
>magnitude better than boo.com's too, since the site does what it says on
>the box - sells phones)

Don't talk to me about Virgin Mobile - they promise 24 hour delivery,
both on the site and in their paper brochures. 4 days of waiting
later, 2 hours of being on hold, and 5 calls to jovial but clueless
call centre minions,and they still couldn't organise delivery, and
wouldn't divulge the delivery company's number so I could physically
go and pick it up from them.

So one cancelled order - and then walked into a Virgin Megastore and
managed to buy one in under 3 minutes.

I only ordered over the Internet because they were offering free
insurance if you did - worth 20 pounds. If you offers deals like
this, they should make sure their fulfillment can handle it. Bah!

On a happier note, Jungle have delivered my new digital camera 10
days earlier than they expected to have stock - (unexpected) result!

Chris Heathcote <Head> New Media
http://www.head-newmedia.com/ tel: +44(0)1717377579
http://www.head-space.org/ fax: +44(0)1717377971

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  Re: UKNM: "Good News" UK e-commerce stor, Stefan Magdalinski

  UKNM: "Good News" UK e-commerce story?, Tomski

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