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Subject: Re: UKNM: last minute says hotel stay must include December 31st. but it's already passed it!
From: Ian Fenn
Date: Wed, 26 Jan 2000 20:22:34 GMT

Leslie wrote (concerning lastminute.com):
> So how do people actually manage to book? After this experience it's a
> shame that it is so confusing for the customer. Surely we should make it
> quick, easy and simple, rather than confusing.

I couldn't agree more. I finally bought my New York flight ticket through
lastminute.com. I think it took around 20 minutes to achieve and required a
call to their helpdesk as the flights were not appearing in my shopping
basket. If I experience this after programming computers for 18 years, what
does a novice experience?

I'm sure Brent and his team are tackling these issues, but it seems a shame
that these problems haven't been sorted by now, given the huge marketing
campaign that is currently going on. I really do wonder how many people will
be turned off the net, or lastminute.com at the very least, through poor

All the best,


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  UKNM: last minute says hotel stay must i, Bunder, Leslie

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