Re: UKNM: Free ISPs and Loyalty Figures

[Stefan Magdalinski]

Tim Dunton wrote:

> 

> I've been trying to work out how much loyalty there is to certain free

> ISPs. Do people stick with ISPs because of the speed or because of the

> portal? Or is reliability?

> 

> Has anyone done any research on this information? I would be interested to

> know the outcome if anyone has.


The hassle of telling everyone your new email address. losing email. The

fact that it's free already means the marginal incentive to change is

small er than with a paid for ISP. 


stefan

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Stefan Magdalinski                            0370 67 70 58

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