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Subject: Re: UKNM: Internet and credit cards
From: Jo Chipchase
Date: Mon, 22 Nov 1999 12:23:14 GMT

Chris Heathcote wrote:

>At 2:51 pm +0000 on 19/11/99, Jo Chipchase wrote:
> >The joke was on me, as the ordering system hung immediately after I
> >entered my cc number. Two calls to the credit card company
> >confirmed, to my relief, that this time my card hadn't been debited.
> >However, I am reluctant to try either of these systems again !
> >
> >Has anyone had similar experiences? Perhaps I'm jinxed with these things!
>As Steve said, there are so many two-bit hacked-together e-commerce
>systems that problems are bound to occur.

I tried one of the systems that had been problematic (http://joker.com)
during the weekend, and it worked fine this time.

>Even if your order is accepted, there's still the problem that a lot
>of sites store the orders and print them out for operators to enter
>by hand. Human error is bound to increase the number of wrong orders
>and returns that have to be dealt with.

I agree with your comments about the potential for human error. However,
this occurs with 'traditional' credit card ordering systems too. I've
heard stories about piles of order forms containing peoples cc numbers
lying around for all to see in mail order / telephone order
operations. Not good.

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  UKNM: Internet and credit cards, Chris Heathcote

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