RE: UKNM: smile applications

[Andrew Warner]

A friendly warning:


The comments I'm hearing about Smile sound very familiar.


A while ago, my girlfriend signed up with the Cooperative Bank's phone

banking service.


She then experienced 12 months of mind-blowing account cock-ups and

diabolical customer service. When she transferred the account to another bank in frustration,

they mucked that up too.


I thought maybe she had been unlucky, but I've since met two people with

near identical experiences. If Smile replicates this, then it'll be

guaranteed a place in the ironic brand-name hall of fame.


Andy



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