UKNM: Iceland, schmiceland

[Lee Rickler]

Okay ... heres a good one ....


I ordered over 60pounds worth of food via iceland.co.uk to be delivered tonight.


The order went through with no problems.


I just got a call from iceland saying that they cannot deliver at my chosen time because they haven't got a van driver!! D'oh!!

Anyway ... i mentioned, in my usual calm manner, that the contract states that they HAVE to deliver at the specified time. I was then told that they will have to deliver my frozen food by cab! And this is not from my local store, some 5 mins walk door to door, but from another store 5 miles away.


So .... my query is this.

Am I right to demand delivery at the previously arranged time?

Are they allowed to deliver by cab even though it says on their site about delivering in a chilled van?

Am i gonna get trucks load of free food from iceland when I complain?


Have a nice dinner y'all,


Lee

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