RE: UKNM: RE: DIXONS - FREE SHARE

[Philip Rooke]

'Helpdesk charges, £1 per minute!', they estimate an average call time

of about 5 mins.  


In my estimation, the average call to a support line takes 5 mins to get

through the voice mail, a further 10 minutes holding for a real person.

Then I'm usually informed that it's my computer, not their service.  


£15-16 just to get the "it's not our fault" treatment.  :¬)


Philip Rooke

Sales Director

Carlton Online


PS.  Any ISP's/OSP's out their still following the liable debate, I'm

only joking.