User Centred Design: Techniques to Improve the User Experience

Event Info

Thu 13 - Fri 14 Sep, 2012 from 9:30am - 4:30am
System Concepts Ltd
2, Savoy Court, Strand
London, WC2R 0EZ, UK (Map)
Cost: £675 +VAT per person


User centred design techniques help you understand your users better and design effective, efficient and satisfying products and systems.  The benefits include:

  • increased sales
  • improved customer satisfaction
  • better productivity
  • increased sales conversion rates
  • projects completed to time and budget
  • no expensive last minute revisions.

This course is accredited by the Institute of Ergonomics and Human Factors as ideal for continuous professional development.

Who should attend? Anyone involved in specifying how a system or product will look and function will benefit from learning about the user centred design process.  Project managers, engineers, designers, developers and analysts from IT, commercial or marketing functions will all learn techniques to help them work more effectively .

What skills and information will you learn? After successfully completing this user centred design training course, you will be able to:

  • Appreciate how understanding your customers will make it easier to do your work
  • Build pictures of your customers, their environments, and what they want to do with your product
  • Incorporate usability principles into your development process for any system or product, even those with very tight deadlines.
  • Apply international standards in user centred design (ISO 9241)
  • Track projects to ensure they remain user and business focused

Course content This course can be customised to meet the overall needs of your business, and those of specific project teams, using examples from your own business. It provides theory, case studies and examples as well as hands-on activities for participants to practice their new skills. A comprehensive course manual is provided.

The content of a typical user centred design course includes:

  • Applying the User Centred Design approach to your business
  • Business benefits of a User Centred Design approach
  • Guidelines and Standards
  • Knowing your target users and capturing their requirements
  • Translating requirements to conceptual design and release criteria
  • Prototyping techniques
  • Measuring and testing usability

Course information and how to book This public course will be held at our offices in the Strand and costs £675 + VAT per person.

13 / 14 September  For more information or to book your place on any of these courses, please contact us on 020 7240 3388 or email enquiriesatsystem-concepts [dot] com or Book your place online now

What did previous participants think?

The presenter extremely flexible (i.e. If more time was needed, more time was taken). Her presentation (slides and orally) was engaging and ensured that interest was kept. The presenter was friendly, knowledgeable and provided clear instructions. I am starting at the front end of a new project next week and will find this an excellent grounding to get the project going.

Enthusiastic and informative. A thorough approach to the requirements of the team in training.

Enthusiastic, made the course interesting. Useful handouts/workbooks which can be used for reference on future projects.


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Email / +44 (0) 20 7240 3388