Monitoring for Social Customer Service

Event Info

Tue 22 Jan, 2013 from 4:00pm - 5:00pm
Cost: Free


Consumers are increasingly turning to social media as a convenient way to raise customer service issues. Some companies are beginning to realise the potential this can have in reducing costs and increasing customer satisfaction and customer loyalty, but without an effective listening process in place this potential will go unrealised.

This webinar will equip you with the knowledge you need to get started with social media monitoring for customer service.