The Art of Customer Satisfaction

Event Info

Wed 28 May, 2014 from 9:00am - 8:00pm
66 Portland Pl, City of Westminster
London, W1B 1AD, UK
Cost: £199


On 28th May, Zendesk is hosting The Art of Customer Satisfaction at RIBA (Royal Institute of British Architects) in London. The conference will explore the fundamental steps to building true relationships with customers and facing the new realities of the customer economy. Through a series of panel discussions and workshops, speakers from leading retail, digital and B2B brands including Home Retail Group, Expedia, Sure Telecom, Dotmailer and Oasis Clothing will share their expertise with 300 customer experience and marketing professionals. These speakers will explore topics such as omnichannel customer service, optimizing customer self-service, the use of social media, business intelligence, measurement and metrics, and getting the most out of your support team.


Building strong customer relationships matters more than ever in a world where customers have the power to generate more business – or drive it away – through online channels like Twitter, Facebook and TripAdvisor. The Art of Customer Satisfaction conference will provide an opportunity to hear insights from some of the world’s most visionary customer service professionals. The workshops throughout the day will also allow hands on sharing of knowledge and best practice.


The Art of Customer Satisfaction conference is being held from 9am to 5pm, followed by a networking reception on Wednesday 28th May 2014 at RIBA, 66 Portland Place, London, W1B 1AD. Tickets are £199.


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