2014 Satmetrix EMEA Customer Experience Conference

Event Info

Wed 10 - Thu 11 Sep, 2014 from 9:00am - 11:30pm
Chelsea Football Club, Stamford Bridge
Fulham Rd
London, SW6 1HS, UK
Cost: Prices vary for conference, certification courses and economics courses. See website for details


Satmetrix®,  the Net Promoter® customer experience management software company, will host its annual EMEA Customer Experience Conference on September 10 – 11th, 2014 at Chelsea Football Club’s ground in London. 

This year, Satmetrix invites businesses, researchers and customer loyalty professionals to ‘join the Premier League’ of customer experience at its annual conference. The event will feature presentations, insights and practical case studies on how organisations across industries have successfully applied Net Promoter® methodologies to improve customer loyalty. There will also be an exclusive party for attendees with a live performance by Scottish rock band, The Fratellis.

The Satmetrix 2014 EMEA Customer Experience Conference will bring together leading company executives and industry experts to share first-hand experiences and ideas around customer experience management. They will examine how best to leverage Net Promoter® to glean insights into key drivers of customer loyalty and satisfaction through thought leadership and case studies.

More than 20 business leaders will discuss how they have improved  customer experience and increase customer lifetime value. The highly-esteemed speakers at the event will include:

  • Allie Davidge – Director of Global Client Insight at Experian
  • Mike Hakkens – Head of Customer Services Development at Fidelity
  • Jaap Wilms – Manager NPS (EurAsia) at ING
  • Jean-Christophe Barland – GM France at Bristol-Myers Squibb
  • Vladimir Cibic – Head of Innovation at kpn
  • Colin Shaw – CEO and Founder of Beyond Philosophy
  • Joseph Jaffe – Author, Founder and Partner at Evol8tion
  • Jill Dean – CEO of Brand Biology
  • Ian Williams – CEO and Founder of UK-based Jericho Consulting
  • Richard Owen – Co-Author of Answering the Ultimate Question and CEO of Satmetrix
  • Dr. Laura Brooks – Co-Creator of Net Promoter Score


Richard Owen, CEO of Satmetrix, comments:This year, more than ever, businesses are turning their attention on how best to win customer loyalty, and translating this into real businesses gains. The Satmetrix Customer Experience conference provides an opportunity to do just that, and proves more and more popular each year.”

Early bird tickets for the event are available until 1st September. Please visit the event website for further details and to register: http://www.netpromoter.com/conference/home/


About Satmetrix

Satmetrix is the leading provider of cloud-based Net Promoter® Software for companies of all sizes. As developer of the industry-leading Net Promoter® methodology along with Bain & Company, its applications deliver increased customer loyalty, reduced attrition, improved referencability, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in San Mateo, Calif., with offices around the world.