The Customer-Centric Delivery Conference – Profitable, Innovative Propositions

Event Info

Tue 28 Feb, 2017 from 8:30am - 5:00pm
Millennium Hotel Mayfair
44 Grosvenor Square
London, W1K 2HP, UK
Cost: Range


16 leading retailers including John Lewis, Tesco, Sainsbury’s, AO World, Deliveroo, Ocado, Dixons Carphone & Many More Confirmed To Speak At The Customer-Centric Delivery Conference – Profitable, Innovative Propositions.


Balancing Customer Expectations & Profitable, Efficient E-Commerce Fulfilment For Customer-Centric, Innovative Delivery Propositions: Deliver Excellent Customer Experiences By Harnessing The Latest Trends, Insights & New Technologies For Next-Level Tracking, Carrier Relations & Returns


A One-Day, Industry-Led Conference & Networking Event, 28th February 2017, Millennium Mayfair, London.


Are Your Delivery Propositions Meeting Customer Expectations Whilst Driving Efficiency & Profit Into Your Overall Fulfilment Strategy?

  1. Surpass Customer Expectations With Market-Leading Propositions: Harness the latest market trends and consumer insights to deliver on changing customer expectations and requirements
  2. Innovation, Technology & Trends – Where Is It All Going? Deciphering the latest technology and innovation developments to create cutting-edge delivery strategies
  3. Seamless Delivery Tracking: Provide customers with the information they actually want for smoother customer delivery and experiences whilst avoiding customer service pitfalls
  4. Advanced Return Logistics: Boost customer satisfaction and reduce the financial impact of returns on the business with best-practice reverse logistics
  5. Developing Next-Level Carrier Relations & Reliability: Developing mutually-beneficial relations with key insights into the top carrier services, performance and future developments
  6. Driving Profitability & Efficiency: Advice on cost-effective processes and methods for efficient e-commerce fulfilment and continued growth in home delivery
  7. Same-Day, Next-Day, Nominated Day & Time Slots: Exchange practical tips and insights to adapt your existing delivery models for a diversified proposition range to meet changing customer expectations and industry standards


Download the full agenda here:  

Network and discuss your greatest customer delivery challenges with 16 senior-level speakers from the UK’s top retailers:

  • Sainsbury’s, Head of Online Operations Development, Dave Crellin
  • Tesco, Distribution Director - Network and Operations Development, Nick Potter
  • Feelunique, Director of Operations and Customer Experience, Craig Wheeler
  • Ocado, Head of Merchandising & Analytics, General Merchandise, Richard Locke
  • Deliveroo, Operations Manager, Grace Gimson
  • AO World, Group Ecommerce Director, David Lawson
  • Claire’s Accessories, Group Vice President, Supply Chain & Logistics, Martin Brown
  • Blue Inc, Head Of Ecommerce, Ajay Nassa
  • Weird Fish, Clothing Director, Gerald Dawson
  • Deckers Brands, Supply Chain Director EMEA, Guy Meisl
  • Steinhoff UK Retail Ltd, Head of E-Commerce, Steve Webster
  • DēLonghi Group, Group eCommerce Marketing Manager, Alberto Billato
  • Weird Fish Clothing, Director, Gerald Dawson
  • Dixons Carphone plc, General Manager, Philip Doody
  • Tesco, Programme Manager, Steve Rushton
  • HelloFresh UK, UK Logistics Manager, Nick Graham


View the full speaker line up here:


16+ Retailers & E-Retailers Speaking In 1 Day: Customer Expectations & Delivery Propositions • Next-Day Delivery • Tracking • Same-Day Delivery • Retailer & Carrier Relations & Reliability • Click & Collect • Cost & Efficiency • One Hour Time Slots • Returns • Nominated Day • Technology, Innovation & Future Trends Panel Discussion

For more information, please email infoatcustomerdeliveryconference [dot] com or call +44(0)20 3479 2299.