Re: FLASH: Installation failures

[Erica Norton]

Hi William,


Sorry to hear about your problems with upgrades - that sounds very frustrating.


1) Yes, there was a  problem in the upgrade installers detecting Flash 3 in

some cases.  We put up new installers on the 22 of June about 9am Pacific

time.  If you downloaded after that, you shouldn't have experienced them.

Unless for some reason (for example, if you had acquired Flash 3

electronically) your Flash 3 was serialized with the Trial serial number -

it won't allow that.


2) There have been some issues with Mac ESD installation.  Steps to resolve

them are located at

http://www.macromedia.com/support/flash/ts/documents/flash4_esd_issues.htm


I hope it helps



At 3:45 PM -0700 6/24/99, William Skyvington wrote:

>As an ordinary Mac user of Flash 3, I imagined it would be simple to

>purchase and download a Flash 4 upgrade. When my poor little modem finally

>delivered the goods, last weekend, I was disappointed to discover that the

>installer refused to believe that Flash 3 was present on my machine. A kind

>individual at Macromedia named Margaret informed me that this was a bug in

>their distribution, and she advised me to download the trial version.

>

>When my tireless little modem finally got hold of the trial version of the

>full Flash 4 distribution, my Macintosh quit and told me that a type 1

>error had occurred. At that point, Margaret gave up, and told me she would

>be handing over my case to her QA colleagues. So, I'm still waiting...


Erica Norton

Flash QA




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