crisis management

Webinar: How to manage a crisis on social media

This must attend webinar will bring together a dynamic panel of experts from across the social media spectrum to discuss challenges and identify best practice in social media crisis management.

// more

Date: 5 February 2013
Location: Webinar, UK

Online PR: Influencer Relations & Reputation

This seminar will look into maximising online opportunities for your brand. Plus top tips to manage your organisation’s reputation, including online crisis planning and management.

// more

Date: 28 November 2012
Location: Bristol, UK

Facebook Customer Service is a 24hr Job: Case Study

Total Dislike by Mike D

The past weekend showed that many consumers these days have the expectation that if brands are on Facebook they’re offering customer service 24/7.

// more