customer journey

The Customer Experience Conference – Engaging Journeys, Real Results

Join 22 heads and directors of customer experience from as Barclaycard, Just Eat, O2, New Look, Post Office, Domestic & General, HSBC, and many more as they share best practice on creating customer-centric journeys across the multi-channel mix, engaging customers and winning staff buy-in for exceptional customer experiences with measurable ROI.

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Date: 21 February 2017
Location: One America Square, UK

The Multi-Channel Travel Marketing Conference – Optimising Digital, Optimising The Risk

Join 26 senior speakers from iconic travel brands including: Airbnb, Kuoni, Hertz, TripAdvisor, Facebook and Instagram and many more as they share practical insight on how to drive conversions and attribute sales by optimising and innovating your multi-channel travel marketing and boosting digital and social media performance.

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Date: 21 September 2016
Location: Museum of London Docklands, UK

The Digital Food & Drink Conference – Boosting Performance

Join 17+ senior food and drink brands and retailers including ASDA, Kellogg Company, Monster Energy, Arla Foods, Morrison's, Mondelēz International, Twitter and Kerry Foods reveal best-practice case studies for on-trend, results-boosting digital food and drink strategies

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Date: 9 March 2016
Location: One America Square, UK

The Winning Digital Marketing Financial Services Conference

Join 19 leading finance brands including Barclays, HSBC, AXA Wealth, and Endsleigh Insurance and discover how to boost digital performance with engaging content and integrated cross-channel marketing strategies to optimise the digital customer journey in financial services.

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Date: 3 March 2015
Location: One America Square, UK

Creating the Ultimate Customer Journey - Manchester

Creating the best journey for your customers can be a long process which involves many different internal and external factors and joining up all the dots can take time. At today’s event, we will hear from many of the experts in that process and look at the best tools on the market that will help you manage the process effectively.

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Date: 20 May 2014
Location: The Place Hotel, UK

IAB Customer conversion journey results event

The IAB’s Customer Conversion Journey Research analyses the user journeys taken by online customers of three travel brands - British Airways, Virgin Atlantic and BMI.

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Date: 25 May 2010
Location: IAB offices, UK