In The Brain of Mary Poppendieck & Tom Poppendieck

In this talk, Mary Poppendieck will compare and contrast the openings of Beijing Capital Airport Terminal 3 and Heathrow Terminal 5 and present the lessons they hold for anyone switching on complex systems that absolutely must be on time, and must work well—starting the very first day.

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Date: 24 May 2011
Location: The Skills Matter eXchange, UK