RE: FLASH: OT: Quantex pc's

[Eric Smollin]

I bought a Quantex PII 350 a couple of years ago. I won't go into detail

about my experience, but let's just say it was less then pleasant. OK, I'll

go into a little detail, I can't help it :)


About 1 month after I received it, the fan on the PII chip broke. I called

and they sent me a new one (with no instructions on how to install it, just

the piece and box to return the old one in). 


About three months after that, my motherboard blew out. I called them and

they told me to box it up and ship it to them. Two weeks later I got it back

with a new motherboard. Let me tell you, two weeks is a lifetime without a

computer.


And it gets better...


One year after I purchased it I got a call from a Quantex rep who wanted to

know if I would like to PURCHASE an extended on-site service warranty. I was

quite confused, "on-site warranty? Where was my on-site service warranty

when my motherboard blew out?" I said. 

At any rate, I sent an email to customer service explaining in detail while

I was so upset, they responded with an email that said they typically limit

on-site service to problems regarding motherboards and hard drives. I wrote

them back and chastised them for obviously not reading my email, if they had

read it, they would have clearly seen that MY MOTHERBOARD CAUGHT ON FIRE. I

never heard from them again.


I still have the machine today and it's running fine, but I will never

forget how I was treated.


I would never ever buy another Quantex again, nor would I recommend a

Quantex to someone who is looking to buy a new PC. I have to say though,

that's just my experience, I know more then a couple people who bought

Quantex PC's and have had no problems and are very happy with them....


Good Luck

-Eric <------------Not a Quantex fan



>I am looking into purchasing a Quantex Creative Station 1000 (800 mhz, 128

>RAM, 27 GB hd...) and was wondering if anyone has used/is using one and if

>so, what your thoughts are on it.  I'm curious how it compares with a Dell

>or Gateway...  Any input would be greatly appreciated!!


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