FLASH: OT: funny tech support phone transcript.

[Kurt Dommermuth]

Hi all, 


This has nothing to do with flash.


A friend just sent this and I had to share.  It brought tears to my eyes.

kurtdommermuth-1 [dot] com

*************************


"I think this guy should have been promoted, not fired.  This is a true story

from the Word Perfect Helpline which was  transcribed from a recording

monitoring

the customer care  department.


Needless to say the Help Desk employee was fired; however,  he/she is

currently suing the Word Perfect organization for "Termination  without

Cause.


Actual dialogue of a former WordPerfect Customer  Support employee (now I

know why they record these  conversations!)"



"Ridge Hall computer assistance; may I help  you?"


"Yes, well, I'm having trouble with WordPerfect."


"What sort  of trouble?"


"Well, I was just typing along, and all of a sudden the  words went

away."


"Went away?"


"They  disappeared."


"Hmm.  So what does your screen look like  now?"


"Nothing."


"Nothing?"


"It's blank; it won't accept  anything when I type."


"Are you still in WordPerfect, or did you get  out?"


"How do I tell?"


"Can you see the C: prompt on the  screen?"


"What's a sea-prompt?"


"Never mind, can you move your  cursor around the screen?"


"There isn't any cursor: I told you, it won't  accept anything I type."


"Does your monitor have a power  indicator?"


"What's a monitor?"


"It's the thing with the screen on  it that looks like a TV.  Does it

have a little light that tells you  when it's on?"


"I don't know."


"Well, then look on the back of the  monitor and find where the power

cord goes into it.  Can you see  that?"


"Yes, I think so."


"Great.  Follow the cord to the  plug, and tell me if it's plugged into

the wall."


"Yes, it  is."


"When you were behind the monitor, did you notice that there were  two

cables plugged into the back of it, not just  one?"


"No."


"Well, there are.  I need you to look back there  again and find the

other cable."


"Okay, here it is."


"Follow  it for me, and tell me if it's plugged securely into the back

of   your computer."


"I can't reach."


"Uh huh.  Well, can you  see if it is?"


"No."


"Even if you maybe put your knee on something  and lean way over?"


"Oh, it's not because I don't have the right angle -  it's because it's

dark."



"Dark?"


"Yes -the office light is  off, and the only light I have is coming in

is from the  window."


"Well, turn on the office light then."


"I  can't."


"No?  Why not?"


"Because there's a power  failure."


"A power...  A power failure?  Aha, Okay, we've got  it licked now.  Do

you still have the boxes and manuals and packing  stuff your computer came

in?"


"Well, yes, I keep them in the  closet."


"Good.  Go get them, and unplug your system and pack it up  just like it

was when you got it.  Then take it back to the store  you bought it from."


"Really?  Is it that bad?"


"Yes, I'm  afraid it is."


"Well, all right then, I suppose.  What do I tell  them?"


"Tell them you're too fucking stupid to own a  computer."



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