Re: FLASH: Still Freezing in Flash 5

[John Dowdell]

At 11:38 AM 1/5/1, -kingcarrot- . wrote:

> I'm sounding a bit like a broken record, I realize...


Someone calling themselves "King Carrot" can *never* sound like a broken

record.... ;-)


Seriously, instead of saying to the world "im crashing" you'll get faster

results by finding the difference there. The technotes *do* describe how to

isolate parts, and any support call would *have* to insure that these

basics are tested before they can meaningfully ask you more about the

system.


Statistically, most "mac crash" posts now are caused by the MacOS temp file

issue, which affects several applications. (Do a web search on "mac temp

eradicator" for more.)


For Flash specifically, we've seen other system failures traced to corrupt

fonts, Adobe Type Manager, particular trackball drivers, particular OpenGL

drivers, poor choice of virtual memory settings, more. Other folks can't

predict which is the cause on an unseen system.


Then again, there are "one-or-all-file?" issues... working with big audio

and/or bitmaps in constrained memory has been a fairly frequent hidden

cause of similar symptom presentations to online communities. There could

be *many* possible causes, so they needed to be checked, one by one.



Online is best for discussing shareable experience. Describing your private

experience may or may not get you a useful return. To make unique private

experience more like common private experience, take things apart, one step

at a time.


The one-on-one private support included with each purchase can try to help

you find out what's different there, but this same set of one-by-one

diagnostics is also in the troubleshooting technotes. There's no shortcut

here, sorry.


jd








John Dowdell, Macromedia Tech Support, San Francisco CA US

Search technotes: http://www.macromedia.com/support/search/

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