FLASH: Need crash info from Mac Flash users

[Frederico]

Hello Folks,


I'm trying to help Jason and a few other Mac users who've been crashing 

in Flash. With most,  I've already cured their woes with simple RAM 

techniques, maintainence and reconfigurations, but at least Jason can 

still produce repeatable crashes when working in properties. The major 

variation on his theme is that he is using the French OS.


I'd really like to hear from *any* Macintosh Flash users who see any kind 

of crashing at all in Flash, regardless of version, and what area or 

action, specifically, will produce a likely crash. I also think this is 

pretty relevant to this list, so go ahead and reply on list so all can 

see that they may not be alone (I hope I get as few replies as I'm 

expecting!!), and so we might reach resolution for one and all. Just to 

let you know, we work on some pretty complex files with pretty large 

configurations and rarely see a crash we can blame on Flash or the Mac 

itself, so be encouraged to know that you shouldn't be having any real 

problems, assuming you are configured properly.


Please supply the following info (use Apple System Profiler 2.2  to 

create a text report of the System and hardware to paste in if you're not 

sure how to get each item, but be sure to get the specific ones as 

indicated):


Model: (e.g., G3 Beige)

Manufacture or purchase date: (e.g., Aug 98)

Processor: (e.g., 300MHz)

L2/L3 Cache value: (e.g., 1MB L2)

RAM installed: (e.g., 256MB)

ROM version: (e.g., $77D.45F2)

VM #,  on or off: (e.g., VM On 257MB)

OS version: (e.g., OS8.5.1 Japanese<--critical that you specify, even if 

USA)

Active enabler:	(e.g., None)

Memory used by OS: (e.g., 31.2MB, [from 'About This Computer...'])

Flash version: (e.g., Flash 4, French <--critical that you specify, even 

if USA)

Flash memory allocation: (e.g., 50500k or 50.5MB [from 'Get Info'])

Drive-type of system/Flash: (e.g., 6gig ATA/ 4.3gig UW SCSI[from 'Where' 

of 'Get Info'])

Driver version(s): (e.g., v8.1.2 [from 'Where' of 'Get Info'])


List a specific set of actions or features used that will produce a crash:


Do you have other applications open at the same time?:


Does the crash more likely occur after using the Mac/Flash for a period 

of time? How Long? Or is it immediate if you perform the right steps?:


Can you reproduce the crash running no other applications, with *only* 

Mac OS Base Extensions, and FileSharing, Appletalk, OpenTransport, and 

TCP/IP turned 'OFF'?:


When you crash, do you get an error number? Does it crash the whole Mac?:


Does it help reduce frequency of crashes to delete the Flash prefs and 

Flash Colors files?:


Do other applications crash your Mac, and if so, which ones/versions and 

how frequently?:


Do you have any peripherals installed?: (e.g., USB Zip, SCSI Agfa scanner)


Have you installed, or did Apple install a SCSI adaptor card? Additional 

graphics card? Other cards?:


Have you installed any firmware or other specific updates, such as 

graphics drivers, USB drivers, etc? What versions?


Any other information you care to offer, such as what you can do to 

prevent a crash?:



Frederico


~If we all did the things we are capable of doing, 

    we would literally astound ourselves.~


             --Thomas A. Edison



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