Re: FLASH: Flash 5 trial locks up on launch?

[John Dowdell]

At 12:25 PM 9/6/0, Bill Numerick wrote:

> anyone else having this problem?


If it were widespread, you would see many, many occurrences of it on this

list already.


For "How can I troubleshoot such a thing?" the key process is to get back

to the condition other people share.


Be sure to run the installer with other applications off... this is one of

the most frequent causes  of similar symptoms in various apps these days.


Doublecheck any antiviral utilities or background extensions.


On the Mac, make sure you have enough real RAM to meet the system requirements.


You already doublechecked the download, and so eliminated the class of

errors caused by differences during transmission.


The fact that you've tried it on two machines is odd... they may share the

same unusual configuration factor, or the files may actually be damaged

during the transfer. (I'm assuming this is actually installed on the hard

drive, rather than being run across a network or from a Zip drive.)


I'm sorry you lost time downloading this... I know that can be appreciable

on a modem. I'm also sorry that I'm not sure what's different there, that's

causing it to not launch. I can confirm that I'm not seeing a pattern of

similar posts from others. If this turns out to be an issue that others may

conceivably run into in the future then I'd greatly appreciate any followup

with the discovered cause, thanks.


jd






John Dowdell, Macromedia Tech Support, San Francisco CA US

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