RE: UKNM: Nielsen on Mailing List Usability

[Robin Edwards]

Will you all stop criticising Nielsen please. Surely he is the God of web

design (look at his web site for evidence of his usability skill) and the

media certainly seems to think so. The fact that you are suggesting he may

not be all he's cracked up to be is warping my tiny fragile little mind...


Robin


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Robin Edwards

Clockworx

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> -----Original Message-----

>

From: ownerchinwag [dot] com [ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On Behalf Of Sam

> Michel

> Sent: Monday, August 21, 2000 4:31 PM

>

To: uk-netmarketingchinwag [dot] com

> Subject: Re: UKNM: Nielsen on Mailing List Usability

>

>

> At 14:04 21/08/00 +0100, Alberts, Rob wrote:

> >Salient points at:

> >http://www.useit.com/alertbox/20000820.html

> >

> >He says fulfillment is far more important than "marketing tricks". Okay -

> >but cannot have one without the other.

>

> Interesting stuff, definitely agree on the speed of response, but in

> reality it's no different from the pressures of delivering a website

> speedily, except it's usually a lot cheaper.

>

> >and as for discussion groups:

> >"Unfortunately, moderation is a good deal of work: a rent-a-moderator

> >service might be a good business idea, locating the moderators in

> low-salary

> >countries." Okay there's a joke here for moderators, but doesn't

> he ignore

> >the fact that there are linguistic barriers to outsourcing. Ay carumba.

>

> I hate to disagree with the godfather of usability, but this is cobblers.

> I'm rapidly going off the term moderation, because it sounds too

> draconian.

> To my mind a list host should be an email gardener, tending his or her

> patch, providing fertiliser when necessary, doing a spot of weeding, but

> making sure the garden grows. Lists are organic beasts and it takes an

> awareness of the people involved in the list (both those contributing and

> those lurking) as well as a strong grasp of the subject area to be able to

> fulfill this role.


[Sam says: msg chopped]



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