Re: UKNM: Telehosting

[Severina Publications]

I have to disagree i'm afraid.


6 weeks ago we asked GX Netowrks to transfer our existing leased line to our

new premises and asked THEM to guve US a date we could move.


They gave us the date of 11th Feb - we decided to play it safe and move on

the 18th.


Contracts were exchanged, phone calls made to verify that the 18th would be

ok, everytime we were told yes the 18th would be no problem.


Come the 17th, we call them to ask when we could expect to see the BT

engineer, as he had been in at 8am to fit 7 phone lines, but still no sign

of the line for the net connection, to be told that they didn't have a date

as it hadn't been booked with BT yet!


They confirmed they knew we were moving on the 18th and knew we needed the

line as we are a solely Internet based company, but didn't know why the line

hadn't been booked.


Bad enough, but it gets better, believe me.


On the 18th we proceed to move house, unplugging our router at 2am on said

date.


At 2-30am we get a phone call from them asking why our router was unplugged

and explain the situation.


Emails were sent (which we ovb couldnt pick up as our computers and

everything were on a removal van) asking us why we had unplugged our router.


A BT engineer was sent to our property to find out why our router wasnt

working.


At 9am this monring I called the offices of GX networks to be told they knew

nothing of our move, or our problems.


At 10am they call us to say they have BT engineers at our premises and we've

moved! (cos hey i didn't know we'd moved)


They want to know:


1) why havent we told them we're moving

2) why did we unplug the router (duh - cos we moved)

3) why we havent ordered a new line



well:


1) we did - many, many times

2) becasue we moved

3) we did, you just havent done it


So i'm afraid i wouldn't recommend GX to anyone, unless you have enough

staff to do the chasing for you!




Nikki Pilkington

Severina Publications

Because Internet Marketing Is More Than Just Great Design

http://www.severina.co.uk

infoseverina [dot] co [dot] uk (mailto:infoseverina [dot] co [dot] uk)

Tel: +44 (0)1908 605115/675070    Fax: +44 (0)1908 692555

ICQ: 9330127

----- Original Message -----

From: Andrew Gilfrid Day <

andrew [dot] dayoffworld [dot] net

>

To: <

uk-netmarketingchinwag [dot] com

>

Sent: Friday, February 18, 2000 8:46 PM

Subject: Re: UKNM: Telehosting



 > I can recommend GX networks, therrrrrrrre Great!    and my name is not

Tony

 >

 > http://www.gxn.net

 >

 > Andrew

 >

 >

Speechradaol [dot] com wrote:

 >  > Does anyone have contact details for one of the major hodsting /

backbone

 >  > points. Someone is looking for a big bandwidth direct connection and a

 >  > managed server. I believe there are at least 3 points, London, Telford

and

 >  > Nottingham. Anyone have details?

 >  > Michael



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