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Subject: Re: UKNM: Site Inspection
From: Ray Taylor
Date: Tue, 14 Mar 2000 12:14:13 GMT

Don't know if this would count as site inspection but how about visiting a
shopping site, ordering goods, sending them back with a request for refund,
etc., to check out the levels of customer service? Even if they don't sell
anything you could try sending a request for further information.

It's all very well having a pretty web site. But what's the point if nobody
ever answers your emails or if your goods don't turn up on time?

Ray Taylor
eyeconomy


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Replies
  UKNM: Adobe's poor fulfilment, Ian Fenn (Chopstix)
  Re: UKNM: Site Inspection, Tim Ireland

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