Re: UKNM: xmas delivery

[Trevor May]

> Who will win the online xmas delivery wars? tesco/ iceland ....

> Will the performance over the next few weeks make or break the service?


If my experience this weekend with Tesco is anything to go by, it'll be

a shambles!


The order was supposed to be delivered between 10 and 12am on Saturday.

No sign until 12:15 when we get a phone call from Tesco telling us that

their van has broken down (only one?!) and that it'll be an hour late.

At 1:15 we call back to find out what's going on only to be told that

it'll be another 45 minutes. Finally, at 3:30, the order arrives -- with

3 things missing (that we were charged for). The driver told us that

they had a systems failure.


They seem about as reliable as trains!


Compensation? Free delivery and £5 of Clubcard vouchers. Mm.


Trevor May 


reflex°

trevorre-flex [dot] com

7 Ransome's Dock      http://www.re-flex.com/

Parkgate Road         Tel: +44 (0)20 7801 0171

London SW11 4NP       Fax: +44 (0)20 7801 0181 


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