The Customer-Centric Insurance Marketing Conference

Event Info

Wed 30 Nov, 2016 from 8:30am - 5:30pm
Museum of London Docklands
No.1 Warehouse, W India Dock Rd
London, E14 4AL, UK
Cost: Range


21 Senior Insurance Directors From Lloyds Banking Group, AXA Insurance, AIG,, RSA, Google, LV=, British Gas & Many More Confirmed To Speak At The Customer-Centric Insurance Marketing Conference.


Optimising Customer Data & Audience Insights & Navigating Changing Regulations & Technological Advances For Customer-Centric Insurance Marketing & Digital Innovations: Using Insights From Your Data To Create Seamless & Personalised Multi-Channel Customer Journeys, Whilst Creating Engaging Communications & Commercially-Successful Social Media Strategies To Win Internal Buy-In


A One-Day, Brand-Led Conference & Networking Event, 30th November 2016, Museum of London Docklands, London.


What is on?


  1. Innovations & Technical Advances To Win Customers: Implementing practical, cost-effective and forward-thinking strategies which revitalise customer engagement and ROI.
  2. Leveraging Customer Data For Actionable Insights Into Changing Customer Behaviours: Pinpoint consumer purchasing habits to deliver maximum engagement, personalisation, conversions and ROI.
  3. Innovate In The Insurance Regulatory Space: Looking at the latest regulatory updates and what they mean for you and your customers.
  4. Optimise Multi-Channel Customer Journeys From First To Last Click: Identify key touchpoints between customers and insurers to foster greater engagement.
  5. Driving Digital Innovation: Capitalise on evolving digital opportunities for seamless online customer experiences which increase conversion rates.
  6. Make Insurance Sexy! Create fresh, innovative communication and marketing strategies with winning, engaging content and campaigns.
  7. Unravel Social Media Potential: Compliant, brand-focused and informative social media strategies which boost results.
  8. Create Exceptional Customer-Centric Experiences In Insurance: Encourage retention and renewal.


Download the full agenda on:


Who is speaking?


  1. Lloyds Banking Group, Head of Digital CX Strategy - Planning & Engagement, Lucy Donaldson
  2. AXA Insurance, Managing Director - AXA Business Insurance, Darrell Sansom
  3. AIG, Regional Head of Customer Insight, Stuart McDonald
  4. RSA, Head of Digital Content, Rachel McConnell
  5. RAC, Managing Director Telematics, Nick Walker
  6. LV=, Social Media Manager, Nick Joy
  7. Zurich Insurance, Chief Compliance Officer – EMEA, Chris Davidson
  8. British Gas, Senior Compliance Advice Manager, Laura Hendry
  9. Domestic & General, Head of Contact Centre MI & Insight, Mike Smith
  10. Simply Business, Marketing Channels Director, Bea Montoya
  11. Money Advice Service, Head of Insight & Evaluation, Nick Watkins
  12. Simply Business , Head of Customer Insight, Sasha Bruce
  13. Google, Digital Marketing Lead – Insurance, Carolina Vicente
  14. Swiss Re, Customer Behaviour Consultant, William Trump
  15. NFU Mutual, Director Strategy & Marketing, Gina Fusco
  16., Senior Econometrician, Tim Johnson
  17. Zurich Insurance, UK Social Media Manager, Keith Lewis
  18. MS Amlin, Head of Brand Engagement, Geale Whyte
  19., Head of Business Intelligence & IT Delivery, Rhys David
  20. Generali, Group Chief Data Officer, Elena Rasa
  21. Standard Life, Managing Director – Marketing, Stephen Ingledew


View the full speaker line up here:


Real Insight From 21 Industry Brands In Just One Day: Innovations & Technical Advances • Optimising Digital • Leveraging Customer Data • Purchasing Trends & Insights • Multi-Channel Customer Journey • Customer Experience • Creating Exciting Insurance Communications & Branding • Winning Content • Regulation • Social Media


For more information please email infoatinsurancemarketingconference [dot] com or call +44(0)20 3479 2299.