RE: FLASH: Flash 5 Install (is: support)

[John Dowdell]

At 6:49 PM 8/23/0, Jon Williams wrote:

>John Dowdell wrote:

>> [snip]... installation issues are a good candidate for the

>> one-on-one support account, because someone then can

>> follow along with you on the config in realtime.

>

> and macromedia also makes a few bucks.

> (*wink*)


Actually, each purchase and upgrade includes complementary one-on-one

private support, by phone or by email. There are extended support options

beyond that.


As you might expect, we get a huge rush of calls at release... even just a

0.01% call rate on installation alone would be staggering, and then there

are the "How does XML work?" calls. ;-)   During the next few weeks it's

often faster to pull most info than to push a private request, but

absolutely, if the tool isn't even starting for you then we've got to make

it right for you. More info about support access points is in the ReadMe

links.


jd






John Dowdell, Macromedia Tech Support, San Francisco CA US

Search technotes: http://www.macromedia.com/support/search/

Offlist email risks capture by the spam filters. I may not see your

email if it's not on the list. Private one-on-one email options are

available via Priority Access: http://www.macromedia.com/support/




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