Re: FLASH: Flash 5 Install (is: support)

[Marc Pidoux]

Why don't you put the book "Using Flash 5" as pdf on the MM web site?

I am sure it will cut of some of the questions


Cheers


Marc



John Dowdell wrote:


> At 6:49 PM 8/23/0, Jon Williams wrote:

> >John Dowdell wrote:

> >> [snip]... installation issues are a good candidate for the

> >> one-on-one support account, because someone then can

> >> follow along with you on the config in realtime.

> >

> > and macromedia also makes a few bucks.

> > (*wink*)

>

> Actually, each purchase and upgrade includes complementary one-on-one

> private support, by phone or by email. There are extended support options

> beyond that.

>

> As you might expect, we get a huge rush of calls at release... even just a

> 0.01% call rate on installation alone would be staggering, and then there

> are the "How does XML work?" calls. ;-)   During the next few weeks it's

> often faster to pull most info than to push a private request, but

> absolutely, if the tool isn't even starting for you then we've got to make

> it right for you. More info about support access points is in the ReadMe

> links.

>

> jd

>

> John Dowdell, Macromedia Tech Support, San Francisco CA US

> Search technotes: http://www.macromedia.com/support/search/

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>

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