Re: FLASH: Overcoming Old Browser Issues

[Marc Hoffman, Poison Dart Frog Media]

At 07:40 AM 3/30/00 , you wrote:


>Were about ready to roll out a new site that uses a splash page running

>flash 4 at the top. The splash page offers a link to an intro page also

>running Flash animation. The problem we're encountering during our

>troubleshooting/review phase is that testers using Windows NT and unknown

>vintage (probably 3.0) browsers are directed to Macromedia for the latest

>Flash player plug in. The script we're running is supposed to detect whether

>or not the user has the Flash plug in and the version of it they have. If

>Flash 3 is detected, the user is prompted to upgrade to version 4. When our

>testers think they have successfully downloaded the plug in, they are still

>not able to see our opening splash page or anything underneath. In fact,

>their browser just sits there doing nothing.

>

>Are there any steps the users need to take once they've downloaded the plug

>in, like clearing their browsers' caches and reloading the page, in order

>for them to actually see our top splash page and everything underneath it?

>

>Has anyone else encountered this problem? If so what solutions were you able

>to come up with to resolve it?


It would help to know the platforms and browsers of the testers who are 

having difficulty. Also be sure to check that MIME type is correctly set on 

your server. I don't think cache emptying should be necessary, but it's 

certainly worth trying.


Is anyone able to see it from your Web server?


Marc Hoffman


Poison Dart Frog Media

Flash Animation and Digital Audio Production

Featured in Flash 3 Web Animation, by Ken Milburn

http://www.dartfrogmedia.com



flasher is generously supported by...

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

     flashforward2000 and The Flash Film Festival

  "The World’s Premier Flash Solutions Conference and Expo"

 March 27-29, Nob Hill Masonic Center, San Francisco, California


-Register before Feb 25 and save $200!!-- www.flashforward2000.com

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

To unsubscribe or change your list settings go to

http://www.chinwag.com/flasher or email

helpchinwag [dot] com