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Subject: Re: UKNM: "Good News" UK e-commerce story?
From: Stefan Magdalinski
Date: Thu, 23 Dec 1999 16:59:01 GMT

Chris Heathcote wrote:
> At 9:51 pm +0100 on 17/12/99, Tomski wrote:
> >..I remember someone looking for one a while back
> >(15,000 online virgin mobile sales a month, at an average of 100UKP per
> >phone, that's 1.5m UKP online sales in their first month, not including
> >on-going subscriptions... bet their conversion rate is an order of
> >magnitude better than boo.com's too, since the site does what it says on
> >the box - sells phones)
> Don't talk to me about Virgin Mobile - they promise 24 hour delivery,
> both on the site and in their paper brochures. 4 days of waiting
> later, 2 hours of being on hold, and 5 calls to jovial but clueless
> call centre minions,and they still couldn't organise delivery, and
> wouldn't divulge the delivery company's number so I could physically
> go and pick it up from them.
> So one cancelled order - and then walked into a Virgin Megastore and
> managed to buy one in under 3 minutes.
> I only ordered over the Internet because they were offering free
> insurance if you did - worth 20 pounds. If you offers deals like
> this, they should make sure their fulfillment can handle it. Bah!

::hangs head in shame::

> On a happier note, Jungle have delivered my new digital camera 10
> days earlier than they expected to have stock - (unexpected) result!
> c.
> ______________________________________________________
> Chris Heathcote <Head> New Media
> http://www.head-newmedia.com/ tel: +44(0)1717377579
> http://www.head-space.org/ fax: +44(0)1717377971
> ______________________________________________________

Stefan Magdalinski, computin mobile:07931 376142
stefanatisness [dot] org boat:0171 7381837
icq:5261825 desk:0171 6646209
http://www.isness.org/house/boat **/

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  UKNM: "Good News" UK e-commerce story?, Tomski
  Re: UKNM: "Good News" UK e-commerce stor, Chris Heathcote

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