RE: UKNM: Subscriptions

[Bunder, Leslie]

Tristan, feel free to be predant (hey, it's Friday 6.12pm and we can all

be one at the best of times!<g>)


But seriously, that's why I said we are going to be seeing some service

guarantee levels from paid-for ISPs. That is what will make the paid-for

services different from the free services.  The issue really is how much

value they place of those guarantees?  Yes, I agree £20 to cover two

months dial-up access is not really worth much when your e-mail is down.


But atleast, paid-for ISPs are starting to realise you need to add value

and provide a level of guarantee..


What comeback is there with a free service when there is no contract

involved???


Leslie

___________________________________________________

Leslie Bunder 

Project Manager,  TDL InfoSpace

e-mail:

Leslie [dot] Bunderinfospaceuk [dot] com

 (work) or

lesliebunder [dot] com

 (home)

Web:  www.infospace.co.uk

tel: 01252 390516 (UK)   +44 1252 390516 (outside UK)

mobile: 07010 701967 (UK)  or +44 7010 701967 (outside UK)

Thomson House, 296 Farnborough Road, Hants, GU14 7NU



>----------

>

From: tristancorpex [dot] com[SMTP:tristancorpex [dot] com]

>Sent: 	17 June 1999 13:44

>

To: uk-netmarketingchinwag [dot] com

>Subject: 	RE: UKNM: Subscriptions

>

>Sorry to be a pedant Leslie :-), but your statement,

>

><Yes you can get free Net access via Freeserve, Virgin et al, but for a

>business you really wouldn't want this as there are no levels of

>guarantee, nor in any real come back if systems go down, lose data etc.

>With a paid for service you can get all of this./>

>

>....Is simply incorrect. I agree with the overall tone that business is

>willing to pay for security, reliability etc, but there are no worthwhile

>comebacks with regard to pure dial up access from (I believe) 'any' monthly

>fee ISP over and above the promise to refund 1 month or 2 of the

>subscription fee.

>

>I know from experience that a dead mail server can cost a business a lot

>more than £20 quid and that's why virtually every ISP's standard term

>s kill off all liability.

>

>Best regards

>

>Tristan Palmer

>MD - Corpex


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