Re: FLASH: 4.0r26 HAS AUDIO PROBLEMS NOW . . . .

[Matt Wobensmith]

Normally, I don't investigate every time someone claims there's a problem

with the Flash Player. I look at issues all day, and to hunt down *every*

instance of someone saying there's a problem is impossible. It's

time-consuming enough to deal with just those with actual recreate-able

steps.


Just to help the people who raised the issue, I took a sound, sampled at 44

khz, 16 bit, stereo. I imported it into Flash and exported two SWFs - one

with the sound set to stream and one set to event. I set the quality

settings to the highest (mp3, 160kbs, best) , so that I could hear any

slight variations.


I tested this on Mac Netscape using the r7, r25 and the r26 players. Both

sounded great. No change, and no static.


I tested it on Windows Netscape using r7 and the r26 players. Again, no

change in quality, which sounded fine.


I tested it on Windows IE using r25 and r26. No difference.


I should say that a) my job is not testing these all day, b) I don't have

time to test all players, and c) your system may vary. So, take this for

what it's worth. 


Seeing as I wasn't able to hear any sound problems, I don't see a reason to

be alarmed. If you're thinking "well, maybe he didn't recreate what I'm

hearing", this is true. If you have an issue that you want someone to look

at, it would help others to see it by including the following:


-platform

-browser

-version of player

-what *exactly* it takes to reproduce


In this case, was the sound set to stream or event? Did the user find this

happening at one compression rate? One type? All sounds or just imported?

Every time? Every machine? 


I'm not trying to defer people from bringing up questions, but without some

proof that I/anyone can see, there's no solutions for anyone. 


I'm happy to help people overcome Flash concerns, but I would encourage any

and all people to test these issues thoroughly before assuming it's the

player. I spent some quality time on this, just to see what was going on,

and I could not reproduce. 


I don't test things unless they come to me in a way that I can

constructively contribute. If you have a valid support license, you can call

Tech Support. Or, posting to this list and the newsgroups can help you find

information. 


Again, I did this for the benefit of the people on this list. Please feel

free to investigate on your own. I don't test these for end users (outside

of Tech Support) on a regular basis. If you can absolutely isolate a

problem, consistently, and give detailed step-by-step instructions that

ANYONE can recreate, post it. Otherwise, it's not possible for anyone to

come to any conclusions.


-Matt



---------------

Matt Wobensmith

Macromedia Tech Support

Flash Team Lead


please send responses to the list for the benefit of all.

do not write to this address for technical support.





----------


>

From: RedStar <redstarclix [dot] pt>

>

To: flasherchinwag [dot] com

>Subject: Re: FLASH: 4.0r26 HAS AUDIO PROBLEMS NOW . . . .

>Date: Wed, Jan 26, 2000, 4:59 PM

>


>Daniel, Matt et al.

>

><acid troll>

>

>The link Daniel gave brings up an html page. This page is blank except

>for two lines that read :

>testing link and testing link

>They are located in the upper left corner of the browser window.

>On closer inspection they reveal their true nature, they are cleverly

>hidden and disguised links... 

>So this is one thing you should learn Daniel, next time you post a link

>for anyone to test please give it in a more direct way, you can't expect

>us to know what a hyper link is !

>For the benefit of all Daniel should have given

>http://www.manelylabsflash.com/pro_mu.htm

>or even better

>http://www.manelylabsflash.com/pro_mu.swf

></acid troll>

><warning>

>The above site DOES NOT have the proper mime type setting for Flash

>Movies ! Very naughty !

></warning>

><note>

>This type of test should be done with full knowledge of what's involved.

></note>

>And now for my comment.

>Using version r26 of the flash plugin the sound from the movie contains

>a lot of background static. This could of course be a desired effect. To

>do a proper test I should know what the original sound should feel like.

>So I did the next best thing under the circumstances.

>I went to the browsers cache and opened the swf file in the standalone

>player. What a difference no background static at all.

>OK let's do a quick swap. Replace the r26 version with an older version.

>Reload the page and no, no background static. Reinstate the r26 version,

>yep there's that static again.

>Conclusion :

>As I didn't read the 14218 tech note and I'm assured by a Macromedia rep

>that no problems have been found with sound involving r26 and as I don't

>want to sound to basic I chalk it up to one of those case where we run

>into problems from time to time. So the static is being produced by

>gremlins that live and is purely coincidental with the presence of r26.

>As a side note I did run a test on sound containing flash files that I

>happen to have around and would you believe it, they all show static

>when played via r26 ? Well such is life...

>

>.redstar.

>

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