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Subject: Re: UKNM: Site Inspection
From: Elen Lewis
Date: Tue, 14 Mar 2000 14:52:00 GMT

thanks ray - we actually do that already in our fulfillment box each week
where we anonymously test out levels of customer service...

elen lewis
features editor
new media age

From: Ray Taylor <rayateyeconomy [dot] com>
>> Don't know if this would count as site inspection but how about visiting
a
>> shopping site, ordering goods, sending them back with a request for
>refund,
>> etc., to check out the levels of customer service? Even if they don't
sell
>> anything you could try sending a request for further information.
>>
>> It's all very well having a pretty web site. But what's the point if
>nobody
>> ever answers your emails or if your goods don't turn up on time?
>>
>> Ray Taylor


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Replies
  Re: UKNM: Site Inspection, Ian Fenn (Chopstix)

Replies
  Re: UKNM: Site Inspection, Ray Taylor
  Re: UKNM: Site Inspection, Tim Ireland

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