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Subject: UKNM: Customer Services
From: Polly
Date: Thu, 16 Mar 2000 15:44:01 GMT

Great idea to measure customer service - it's an area we're all beginning to
realise is vital.

A friend of mine is shortly launching a service whereby they provide
independent and anonymous monitoring of websites for companies of both their
own sites as well as benchmarking them against their competitors. I'm sure
they'd be happy to do the analysis for NMA in return for a gentle plug!

Contact details: Polly Ernest at The Handling Partnership.
pollyatthepartnership [dot] co [dot] uk 01544 388 914
Polly Ernest
The Handling Partnership (Fulfilment) Limited
Tel: 01544 388914
Fax: 01544 388805--


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Replies
  Re: UKNM: Customer Services, Dan Winchester

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