Re: UKNM: Customer Services

[Dan Winchester]

> A friend of mine is shortly launching a service whereby they provide

> independent and anonymous monitoring of websites for companies


I started a shopping directory (yawn!) about 6 months ago, populated by

emailing

online shops and asking them to provide a few customer services details, eg

email address and phone number.


Anyway, the response rate was fairly low, with most shops just ignoring my

email. Initially this was a problem, but now I just list them anyway,

including

how long it has been since they were first emailed and whether or not they

ever

bothered to reply...


Worst offenders so far:


Black Bottle

contacted 71 days ago, still no response...


kitbag.com

contacted 69 days ago, still no response...


Virgin Mobile

contacted 67 days ago, still no response...


Dixons

contacted 67 days ago, still no response...


bigsave.com

contacted 64 days ago, still no response...


Ready2shop

contacted 58 days ago, still no response...


URL:

http://www.ukshopsearch.com


Apologies if this constitutes shameless self-promotion (I guess it probably

does...) Hope it is of some interest nevertheless!


Cheers

Dan Winchester

Freelancers.net



Polly wrote:


> Great idea to measure customer service - it's an area we're all beginning

to

> realise is vital.

>

> A friend of mine is shortly launching a service whereby they provide

> independent and anonymous monitoring of websites for companies of both

their

> own sites as well as benchmarking them against their competitors. I'm sure

> they'd be happy to do the analysis for NMA in return for a gentle plug!

>

> Contact details: Polly Ernest at The Handling Partnership.

>

pollythepartnership [dot] co [dot] uk 01544 388 914

> Polly Ernest



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